Housekeeping Manager Job Sun Valley Idaho USA,Hospitality / Hotel / Catering

Location: Sun Valley

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St.

Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Viceroy Hotels

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations

The Housekeeping Manager is responsible for overseeing the daily operation of the Housekeeping department in an attentive, friendly, efficient, and service-oriented manner while ensuring exceptional cleanliness, organization, guest satisfaction, and operational efficiency throughout the resort. Reporting directly to the Rooms Division Manager, this role is responsible for maintaining Viceroy standards across guestrooms, public areas, laundry operations, and back-of-house spaces while supporting departmental labor management, productivity, training, and operational performance.

As part of the opening leadership team, the Housekeeping Manager will play a critical role in establishing departmental standards, operational procedures, training programs, and service culture for the resort. This role will assist in building, training, and developing the Housekeeping team while helping implement luxury-level SOPs, cleanliness standards, and operational processes aligned with the Viceroy brand experience.

The Housekeeping Manager is expected to lead by example through active floor presence, attention to detail, operational discipline, team development, and a strong focus on service consistency, cleanliness standards, scheduling, forecasting, and financial accountability.

Responsibilities

Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Oversee the daily operation of the Housekeeping department, including guestrooms, public areas, laundry operations, and back-of-house spaces.
Ensure guestrooms, public areas, and operational spaces are maintained in accordance with Viceroy cleanliness, presentation, and service standards.
Respond promptly and professionally to guest concerns, service recovery situations, operational issues,…