General Manager

The General Manager (GM) is responsible for the leadership, financial performance, guest experience, team development, brand compliance, and physical condition of Hyatt House Bozeman.

As the property’s senior leader, the GM is expected to operate the hotel as their business—owning results, developing the team, protecting the asset, supporting sales and revenue strategies, and creating an environment where guests and employees feel valued.

Hyatt House is an upscale extended-stay brand designed to provide the comforts of home while traveling. The GM must understand transient and extended-stay needs and lead an operation built around comfort, consistency, and belonging.

The GM works closely with Inn Trusted, ownership, Hyatt, above-property Sales and Revenue Management teams, department leaders, vendors, and community partners.

As the opening GM, responsibilities include:

• Recruit, hire, train, and develop the opening team.
• Establish a culture reflecting Hyatt’s culture of care and Inn Trusted’s Mission and Core Principles.
• Coordinate with Inn Trusted, ownership, Hyatt, contractors, vendors, and department leaders throughout opening.
• Ensure systems, licenses, inventories, policies, vendors, training, inspections, and department readiness are in place before opening.
• Partner with Sales and Revenue Management leaders on opening strategy.
• Build awareness in Bozeman and transition the hotel successfully into daily operations.

The GM is accountable for the financial success of the hotel and will:

• Prepare and manage budgets, forecasts, capital plans, and business plans.
• Review the P&L and understand not only what results are, but why they occurred.
• Achieve budgeted revenue, profitability, EBITDA, and operating goals.
• Monitor payroll, labor productivity, staffing, expenses, purchasing, and inventory.
• Control costs without compromising guest experience, safety, cleanliness, or brand standards.
• Submit accurate financial information on time, address trends, protect assets, and identify capital needs.
• Work with Inn Trusted and ownership to improve profitability and ROI.

The GM establishes the hotel’s business objectives, budget expectations, and performance strategy while partnering with Inn Trusted and Hyatt Sales and Revenue Management teams to execute those goals.

• Partner with Inn Trusted Regional and Area Sales leaders to support the hotel’s budget, market positioning, and business needs.
• Work with Hyatt and Inn Trusted Revenue Management leaders to maximize occupancy, ADR, RevPAR, market share, and total revenue.
• Participate in strategy meetings and understand occupancy, rates, pace, market conditions, competitive positioning, and demand trends.
• Collaborate with Sales and Revenue leaders to identify need periods, growth opportunities, and ensure agreed-upon strategies are executed.
• Support key account relationships and client interactions when appropriate.
• Ensure hotel leaders understand forecasts, business mix, group activity, and demand factors affecting operations.
• Maintain awareness of Bozeman market conditions, events, new supply, rates, and competitive trends.

The GM is not the hotel’s Sales or Revenue Management leader. The GM is the property’s primary business leader, partnering with specialized Inn Trusted and Hyatt professionals to execute strategy and achieve ownership expectations.

Hyatt House guests may stay for a night, a week, a month, or longer. Extended-stay hospitality requires building relationships, not simply processing transactions.

The GM will:

• Create a culture focused on knowing guests personally and creating a sense of belonging.
• Ensure extended-stay guests receive consistent communication and attention.
• Encourage employees to learn guest names, preferences, routines, and needs.
• Ensure guestrooms, kitchens, appliances, guest laundry, and residential amenities remain clean, functional, and well maintained.
• Ensure extended-stay housekeeping and pet-friendly operations meet Hyatt standards.

Our objective is simple: guests should feel that Hyatt House Bozeman is their house while they are away from…