Reservations Analyst

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.

The Reservations Analyst is an integral member of the Revenue Management team, responsible for analyzing hotel performance, preparing revenue reports, and identifying opportunities to maximize revenue and profitability. In addition, this role manages the Reservations Department, ensuring the accuracy and efficiency of reservation operations, inventory controls, and booking channel performance. By combining analytical revenue management responsibilities with hands‑on oversight of reservations, the Revenue Analyst plays a key role in supporting the hotel's overall commercial strategy and financial success.

• Prepare and distribute accurate daily, weekly, and monthly revenue reports, including market segmentation, production, source contribution, daily pick‑up, and preferred guest program analysis.
• Assist with ensuring rates are loaded correctly and inventory is maintained accurately.
• Audit and maintain PMS, CRS, RMS, and Sales and Catering systems to ensure content and information remain accurate.
• Audit key reservation reports, including reservations made and cancellations, to verify data accuracy and identify revenue collection opportunities.
• Communicate revenue strategies and procedures to other departments as needed.
• Maintain group pick‑up reports and coordinate upcoming group cut‑off dates to the Sales team.
• Know the hotel’s property information, including outlets and hours of operation, and train staff to communicate this information accurately to callers.
• Comply with hotel policies for billing, routing, master accounts, accounts receivable, and PM accounts.
• Manage the reservations team by creating, auditing, and enforcing SOPs.
• Lease with key departments like Front Office, Accounting and Sales.
• Maintain knowledge of all rates, room types, and hotel products.
• Maintain full competency in all PMS functions used by the Reservations Department.
• Be knowledgeable about the uses and functions of GDS, CRS, and OPERA Cloud.
• Participate in weekly revenue management meetings.
• Prepare revenue management report information for all related meetings.
• Monitor and analyze competitors through shop reports and online research to…