IT Professional - Site Support Specialist

Overview

IT Professional - Site Support Specialist

Article

Posted: 05-Feb-2026

Business:
Smart Infrastructure

Domain:
Information Technology

Level: Profesional Junior

Here at Siemens, we take pride in enabling sustainable progress through technology. We support customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. We value a thriving workforce and place people first, inviting you to grow with our global, diverse team.

Siemens Smart Infrastructure IT enables digitalization across business units by providing modern cloud applications, advanced analytics, AI, and IT services. Our team operates in 21 countries, embracing an agile mentality and a passion for innovation, customer-centric solutions, and a can-do attitude.

Transform the everyday with us!

This is an onsite role based in Wendell, NC with additional support to the Siemens eMobility site in nearby Knightdale. You will align with the business to implement digitalization solutions that support organizational goals and growth targets.

• Oversee the entire lifecycle of problem resolution, preventing recurrence and minimizing organizational impact.
• Manage service requests throughout their lifecycle, ensuring efficiency and professionalism in fulfilling customer needs and maintaining high levels of customer satisfaction.
• Maintain and manage service assets and configuration items, ensuring accurate configuration records to support other service management processes.
• Ensure the services delivered meet agreed-upon quality levels to maintain customer satisfaction.
• Oversee the lifecycle of system changes, enabling beneficial changes with minimal disruption to IT services using required processes and tools.
• Diagnose and resolve customer-reported issues, adhering to departmental standards to meet customer expectations.
• Solve complex problems and mentor others in effective problem-solving methods, using formal methodologies and data-driven solutions to identify root causes and prevent recurrence.
• Support the development, maintenance, and effectiveness of IT services, ensuring tools and resources are available and functional (e.g., IT Service Catalog, Asset Management systems).
• Serve as the main point of contact for end-user and shop floor operational needs related to service inquiries, nurturing positive relationships with key customers and suppliers.
• Provide initial consultation on IT operational issues and opportunities, coordinating with service providers and ensuring effective follow-up until resolution.
• Maintain familiarity with Operational Level Agreements (OLAs) between IT service owners.
• Promote root cause analysis for recurring issues using formal problem-solving methodologies.
• Track and monitor IT service consumption, helping to drive reductions in usage within the SI EA business unit.
• Build positive relationships with end users to deliver a good experience with IT teams and tools.
• Collaborate with Controls and Manufacturing engineers to provide OT/IT support.
• Deploy Factory and End User Compute devices, ensuring compliance with organizational security standards.

You’ll win us over by having the following qualifications:

Required Qualifications:

• 3-5 years of end-to-end IT support experience for LAN factory environments, including devices such as handheld scanners, endpoints, label printers, and other peripherals.
• 3-5 years managing IT infrastructure
• Demonstrated analytical and troubleshooting capabilities
• Proficient in English (written and verbal)
• Ability to travel 10% beyond the Wendell area as needed
• Ability to work in the U.S. without the need for current or future employer-sponsored work authorization

Preferred Qualifications:

• Bachelor’s degree preferred
• Experience in relevant IT domains used in manufacturing
• Proactive problem-solving attitude
• Strong continuous learning and improvement mindset with focus on efficient resolution
• Exceptional interpersonal skills for building relationships across diverse teams
• Experience supporting WAN and Server infrastructure deployment
• Proven success in supporting large, complex technical projects
• Effective communication skills…