Technical Enablement Lead- Primtech North America; PNoA

Position: Technical Enablement Lead- Primtech North America (PNoA)
Location: Meridian

This Opportunity

In this role, you will partner directly with clients to implement cutting-edge engineering software solutions, guiding them from initial onboarding through full adoption. You'll combine deep technical modeling expertise with consulting, training, and problem-solving to help utilities and engineering teams modernize workflows, improve quality, and accelerate project delivery. This is a highly visible, client-facing role where you will influence how digital delivery is deployed across projects while shaping best practices in BIM-enabled substation design.

About Primtech North America (pNoA)

Primtech North America (pNoA) is a joint venture established to accelerate the adoption of modern, database-driven substation design and digitalization solutions across North America. pNoA supports utilities and engineering partners through a combined motion of software enablement and high-value services (training, implementation, digitalization, and advisory) to improve project outcomes and lifecycle asset intelligence.

Your Impact

* Client Implementation & Consulting

* Provide implementation consulting services to external clients, guiding them through software onboarding, configuration, workflows, and best practices.

* Support clients in adopting and integrating Primtech and OSR+Pro into their engineering and operational processes.

* Serve as a trusted technical advisor during implementation phases, identifying client needs and recommending practical, scalable solutions.

* Collaborate with internal teams to ensure implementations align with product capabilities and client expectations.

* Training, Mentoring & Knowledge Transfer

* Deliver basic and intermediate training to new users at external client organizations, including structured onboarding sessions and follow-up support.

* Mentor new users by answering questions related to training content, workflows, and software functionality.

* Review and verify basic training completion, ensuring users meet required proficiency standards and issue certifications.

* Contribute to the continuous improvement of training materials, documentation, and knowledge resources based on user feedback and support trends.

* Technical Modeling & Review

* Model parts and components in primtech and perform quality reviews to ensure accuracy, compliance, and alignment with best practices.

* Model stations and station layouts using OSR+Pro and review station models for technical accuracy and constructability.

* Provide feedback and guidance to users on modeling standards, optimization opportunities, and error resolution.

* Technical Support

* Provide technical support to external users, troubleshooting software issues, answering technical questions, and resolving user-reported problems.

* Escalate complex issues as needed while maintaining ownership and communication through resolution.

* Track recurring issues and contribute insights to improve product usability, training effectiveness, and support processes.

* Sales Enablement & Business Support

* Support occasional sales demonstrations, presenting software capabilities and workflows to prospective clients.

* Assist with estimating efforts related to OSR+Pro and primtech, providing technical input to support proposals and project scoping.

* Participate in conferences, trade shows, and industry events as needed, representing the organization and demonstrating technical expertise.

* Software Testing & Continuous Improvement

* Participate in occasional testing of new software functionality, validating features, identifying defects, and providing structured feedback to development teams.

* Support user acceptance testing efforts by evaluating functionality against real-world use cases and client needs.

* Contribute to improving internal processes related to implementation, training, and support.

* Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.

* Perform additional responsibilities as required by business needs.

Who You Are

Required Qualifications

* Bachelor's Degree in closely related discipline (or equivalent experience.)

* 7 to 10 years of relevant post-education experience working with 3D CAD or BIM applications in the electrical industry.

* At least 3 years of experience in substation design, including physical layout of equipment and creation of physical design packages for construction.

* Proficiency in AutoCAD basic tools and processes

* Demonstrated experience supporting or implementing BIM or engineering software solutions for external clients or internal project teams.

* Strong understanding of engineering workflows, modeling standards, and quality control processes.

* Proven ability to train, mentor, and support users, translating technical concepts into clear, practical guidance.

* Excellent communication skills with the ability to work directly with clients, sales teams, and internal technical staff.

* Ability to manage multiple tasks…