Conference Registration and Systems Specialist

Primary Work Address: 4000 Jones Bridge Road, Chevy Chase, MD, 20815

The Conference Registration and Systems Specialist plays a central role in shaping the digital experience behind HHMI conferences and campus operations. This person will lead the design, build, and ongoing management of conference registration websites and related systems that support a seamless, high-quality experience for guests, staff, and partners. This role is ideal for someone who enjoys combining technology, hospitality, and service excellence.

You will help create digital experiences that are intuitive, polished, and operationally effective, while also supporting broader Campus Operations systems and content that strengthen how HHMI welcomes and engages its communities. This position reports to the Campus Operations Systems Experience Product Manager and is based at HHMI’s headquarters in Chevy Chase, Maryland. The role follows a hybrid schedule with three in‑office days per week but will need to stay flexible to support operations.

Behind every successful HHMI conference or campus experience is a digital infrastructure that helps people feel informed, supported, and connected from the start. This role helps ensure that registration systems, hospitality content, and operational tools work together to create that experience. By building thoughtful registration journeys, maintaining critical campus‑facing content, and supporting system enhancements across Campus Operations, this role directly contributes to how HHMI delivers excellence to scientists, educators, partners, and guests.

This role is well‑suited for someone who enjoys being the person who brings structure, clarity, and polish to systems that others rely on. You are both detail‑oriented and service‑minded. You care about the user experience, but you also understand the operational steps behind it. You may thrive in this role if you:
Enjoy owning projects from concept through execution and follow‑through. Can balance technical systems work with hospitality and client service. Like collaborating across teams and translating needs into practical solutions. Notice friction points and proactively improve processes, tools, and communications. Take pride in creating experiences that feel seamless to the end user. Are comfortable managing multiple priorities in an environment where conference and campus needs can shift quickly.

• Mission‑Focused Work:
  Build and enhance digital platforms that support HHMI conferences and campus experiences, directly shaping how scientists, educators, and partners engage with our mission.
• Collaborative Environment:
  Work closely with colleagues across Campus Operations to build systems that support conferences and events across HHMI, helping to create seamless digital experiences that enhance the engagement of thousands of guests each year.
• Competitive Total Rewards Package:
  Comprehensive healthcare, generous retirement contributions, paid leave, and additional programs that support well‑being and professional development.

• Own the full lifecycle of conference registration platforms, from design and build through post‑event reporting.
• Partner with event leads to ensure user‑friendly, brand‑aligned registration experiences.
• Develop and maintain training resources for event stakeholders.
• Design, build, and manage online conference and event registration platforms throughout their full lifecycle, from concept to post‑event maintenance and post‑event analysis.
• Collaborate with event organizers, event leads, and technical teams to ensure registration sites meet HHMI requirements and provide a high‑quality user experience.
• Provide training, documentation, and ongoing support to HHMI staff on the effective use of registration tools.

• Partner with COSEPM to enhance system performance, governance, and integrations.
• Support product launches, user communications, and adoption strategies.
• Analyze system and event data to drive improvements.
• Coordinate with external vendors…