Warranty Coordinator

Siemens Smart Infrastructure Electrification & Automation (EA) is seeking a proactive and meticulous Warranty Coordinator to support our Protection & Automation (PPA) product portfolio. The portfolio includes Protection and Solutions. Based in Wendell, NC, this hybrid role requires the coordinator to be onsite at least four days per week.

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation.

The Warranty Coordinator is vital in managing the complete warranty process for customer orders within our PPA portfolio. This individual contributor is responsible for ensuring seamless coordination of warranty claims, from initial request through resolution, including warranty order processing, shipment tracking, credit/return handling, and effective communication with customers and internal teams. The core responsibilities include the following:

• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
• Work with our factories and quality teams to develop and implement corrective and preventive actions.
• Improve departmental processes by reviewing best practices and seeking ways to increase efficiency.
• Provide frequent updates to all stakeholders during the correction steps for the customer, working closely with execution teams and vendors to align on materials and methods of correction.
• Own the resolution process for our customers in a timely and cost‑effective manner to ensure visibility of after‑delivery cost reductions for Siemens.
• Prioritize emergency utility repairs.
• Demonstrate strong customer service orientation and communication skills: manage urgent customer issues and maintain professionalism under pressure.
• Be onsite in Wendell, NC at least four (4) days per week.

• Bachelor’s degree or directly related work experience in lieu of a degree.
• Experience with SAP.
• Customer service experience in a fast‑paced environment.
• Aptitude to prioritize and handle multiple tasks while maintaining organization and control.
• Strong verbal, written, and computer skills to aid in customer communications.
• Ability to bring multiple teams together for resolution identification on complex customer issues.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship now or in the future.

• Demonstrated experience using Salesforce.
• Process improvement and continuous improvement mindset.

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation and advanced healthcare, we create technology with purpose that adds real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects society’s diversity, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:

The pay range for this position is $68,830 – $117,994 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status,…