Technology Aide

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The Technology Aide provides entry‑level, first‑line technical support and general user assistance to staff and students. This role focuses on basic device setup (PCs, Chromebooks), routine hardware cleaning, and helping users navigate everyday software applications. This is an excellent entry‑level position for individuals looking to build a foundation in IT support, offering hands‑on experience with daily technology operations in a supportive environment.

• User Support:
  Provide courteous basic technical assistance to staff and students in person or by routing cases to senior IT staff.
• Device Prep & Care:
  Assist with unboxing, cleaning, labeling, and basic setups of Windows PCs, Chrome OS devices, and tablets.
• Basic Troubleshooting:
  Help users with simple technical hurdles, such as password resets, connecting to Wi‑Fi, and troubleshooting peripheral devices like mice, keyboards, and printers.
• Classroom Media Support:
  Assist teachers and staff with plugging in and turning on classroom displays, projectors, and basic audio equipment.
• Event Setup Assistance:
  Help move and set up portable tech equipment (microphones, laptops, projectors) for school or facility meetings.
• Data Privacy:
  Handle and protect student and staff information with strict adherence to standard privacy rules.
• General Tasks:
  Keep IT storage areas organized and assist senior IT staff with basic tech‑related errands around the facility.

• Education:
  
  High School Diploma or equivalent.
• Screening:
  Must successfully pass a comprehensive criminal background check and pre‑employment drug screening.
• Customer Service:
  Strong written communication skills; patience when helping non‑technical users.
• Technical Literacy:
  General comfort using everyday technology, including personal computers, smartphones, and Chromebooks.
• Ability to Follow Directions:
  Proven ability to read, understand, and follow step‑by‑step instruction manuals and checklists.
• Physical Capability:
  Ability to safely lift and carry equipment weighing up to 50 lbs. (such as boxes of laptops or desktop monitors).

• Familiarity with Google Workspace:
  Basic comfort using Google Docs, Sheets, and Drive.
• Enthusiasm for Tech: A strong desire to learn about computer hardware, software, and basic troubleshooting.
• Prior
  
  Experience:
  
  Any retail, customer service, or school volunteer experience where helping people was a primary focus.