IT Support Analyst

Overview

At Movado Group, we are committed to building the strongest brands in the watch industry. All employees and retail stores rely on high‑quality support from our GIT Support Analyst team.

• Provide first and second‑level support to all domestic Movado Group employees and retail stores.
• Ensure timely operational and technical support for personal computers, peripherals, and retail POS systems.
• Document and resolve user support problems and service requests, updating the problem management system with meaningful information.
• Set priorities, manage daily support and troubleshooting of all domestic IT technology issues, gathering and logging relevant information and attempts to resolve issues using tools and the knowledge base.
• Share troubleshooting experiences with teammates and assist in the deployment and rollout of software and hardware to meet business needs.
• Develop and maintain detailed project plans for the purchase, receipt, inventory, and disposal of all IT assets.
• On‑board new employees with GIT orientation to computer assets, responding daily to voicemail and email messages.
• Develop advanced technical knowledge of all desktop applications and operating systems supported by Technology Services, troubleshooting and assisting in the use of all supported software.
• Participate in the off‑hour and weekend on‑call rotation, developing working knowledge of all supported desktop and POS applications.
• Maintain an accurate inventory of GIT client assets, including spare parts/items for break/fix support, and coordinate activities to support SAP client printing, directing application issues to appropriate support groups.
• Document installation and configuration procedures for standard and non‑standard software packages, assist in deployment and rollout of software and hardware as required by business demands, and act as a primary analyst for various software tools as requested.

• Degree related to Computer Science, Informational Systems, or equivalent business experience.
• 3+ years of experience in Desktop and/or Helpdesk support.
• Technical expertise in current standard desktop software (Microsoft Office, Windows, Mac).
• Experience with corporate Mac OS support is a must.
• Retail POS System Support is a plus.
• Customer service focus and emphasis on building positive customer relationships.
• Excellent organization, project management, written and verbal communication skills.
• Ability to work with all levels of staff and management, manage cross‑functional teams, and mentor clients and co‑workers.
• Excellent analytical, decision‑making, and technical problem‑solving skills.
• Ability to handle multiple priorities in a fast‑paced environment.
• IT industry standard certification (Microsoft, Apple, CompTIA, HDI, PMI) is a plus but not required.

• Base salary range: $60,000 – $68,000 per year.
• Medical, dental, vision plans and life insurance.
• Accidental Dismemberment & Death Insurance, Tuition Reimbursement, 401(k), Short‑Term and Long‑Term Disability, Parental Leave, Legal Plan.
• Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance.
• Watch Accommodations/Discounts, Paid Time Off, Company Paid Holidays.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.