Desktop Engineer L2

Job Description

• IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:
• Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks)
• Identifying the key technology interactions and dependencies across systems/platforms impacting the organizations ability to achieve integration, compatibility, and performance targets
• Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
• Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines.
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
• Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.