IT Coordinator Security Clearance

Position: IT Coordinator with Security Clearance
Location: Scoville

Position Overview
Cadence Coalition LLC is seeking an IT Coordinator to support the U.S. Department of Energy Naval Reactors Laboratory Field Office (NRLFO), Mission Support Division (MSD), at the Idaho Branch Office located at the Naval Reactors Facility (NRF), Idaho.
The selected candidate will coordinate and provide day-to-day IT support, employee onboarding and offboarding, hardware and software tracking, software installation and support, Remedy-ticket monitoring, telecommunications support, project coordination, documentation, policy and process development, and user-focused problem resolution across NRLFO activities. The position holds elevated privileges on specific applications, including Active Directory, and administers user accounts and permissions in accordance with security policy.
This is a full-time, on-site key-personnel position requiring a DOE L access authorization. The successful candidate must combine systems-administration fundamentals, strong customer service, project coordination, Microsoft-product proficiency (including SharePoint), technical communication, and the ability to work across Government and technical organizations in a mission-focused environment.
Primary Responsibilities

• Provide and coordinate IT support for NRLFO personnel by understanding requirements and mobilizing appropriate site and Naval Reactors IT resources.

• Field general IT questions and issues and provide direct support to personnel as required.

• Execute employee IT onboarding and offboarding actions, including account creation, permissions, and equipment, and ensure new or transferred employees have required technology and telecommunications support.

• Administer user accounts and permissions in Active Directory and other assigned applications in accordance with security policy.

• Maintain a current knowledgebase and inventory of NRLFO hardware and software to support maintenance, enhancements, and refresh cycles.

• Facilitate equipment delivery, asset tracking, installation requests, installation progress, product documentation, driver maintenance, and end-user feedback.

• Assist with approval, installation, configuration, patching, and ongoing support of software applications and workstations, documenting approvals, testing results, and version changes.

• Assist, coordinate, or develop solutions for connectivity and configuration issues involving non-enterprise systems.

• Provide or coordinate specialized training for unique hardware or software when required.

• Monitor open NRLFO Remedy tickets and assist with tracking, prioritization, coordination, and resolution to support established service-level agreements.

• Identify IT-related trends and recurring problems that affect employee productivity, recommend solutions, and coordinate corrective actions.

• Develop, assist with, and implement initiatives to streamline NRLFO IT-related processes using common NNL processes and systems.

• Coordinate IT support for project-oriented requests and provide recommendations on technologies that improve user efficiency and effectiveness.

• Coordinate or provide software-application development support when assigned.

• Support telecommunications scheduling, troubleshooting, and configuration for voice, data, and video capabilities, including telephones, voice mail, audio conferencing, iPhones, network connectivity, videoconferencing units, and webcams.

• Build, maintain, review, and regularly update documentation tracking IT tasks, projects, initiatives, priorities, progress, deadlines, and completion status.

• Interface with NRLFO IT Branch, Business Management Branch, and NNL IT personnel to coordinate priorities, initiatives, projects, and issue resolution.

• Provide weekly briefings to NRLFO IT managers covering project status, risks, delays, and mitigation plans.

• Develop, maintain, and document version-controlled IT policies, processes, procedures, SOPs, end-user documentation, and knowledgebase updates on a monthly cycle or as significant changes occur.

• Prepare bi-weekly reports documenting IT issues received, resolved, and outstanding, including resolution times relative to established service levels.

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