Learning & Development Administrative Supervisor

The Learning & Development Administrative Supervisor will lead the team that provides program and administration support to all learning and development programs and systems. Provide front‑line response to team member inquiries regarding training systems and programs. Offer expert support for LMS and learning system functions. Investigate LMS related calls and queries and troubleshoot problems so that systems are working optimally for all team members.

Collaborate with peers to improve processes and offer best‑in‑class learning at scale.

• Lead the team that provides program and administration support to all learning and development programs and systems.
• Provide front‑line response to team member inquiries regarding training systems and programs.
• Offer expert support for LMS and learning system functions.
• Investigate LMS related calls and queries and troubleshoot problems so that systems are working optimally for all team members.
• Collaborate with peers to improve processes and offer best‑in‑class learning at scale.
• Responsible for the staffing, evaluating, discipline, coaching, and goal setting for the Support Operations Administrative and Survey Clerk team.
• Receive and resolve calls and inquiries from the field regarding learning systems and programs.
• Devise process improvements for current functions and automate manual processes for elements such as travel, expenses and reporting.
• Test, implement and support systems adjacent to learning academies across the country.
• Support and troubleshoot learning systems including LMS, Predictive Index, and supporting applications.
• Assist with identifying monthly survey items using O’Reilly Parts System and paper catalogs.
• Identify program problems and work with appropriate teams (technical, content, field, etc.) for resolution.
• Provide coaching and direction to ensure the team is offering best‑in‑class support for learning and development initiatives.

• Proficient in Word and Excel.
• Bachelor’s degree or equivalent work experience in the customer support field.
• Excellent communication skills in dealing with a wide variety of people, both internally and on the phone.
• Efficient organizational and time management skills.
• Ability to pay close attention to detail.
• Ability to supervise a team of five to ten full and part‑time team members.

• 5 years of O’Reilly corporate experience.
• 1-2 years of supervisor experience.

• Competitive wages & paid time off.
• Stock Purchase Plan & 401k with employer contributions.
• Starting day one medical, dental & vision insurance with optional FSA.
• Team member health/well‑being programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option, and provide your requested accommodation and position details.