Assistant Site Manager

Position: Assistant Site Manager Hourly
Location: Meridian

The Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management.

This role supports car wash operations, contributing to efficient daily operations and team supervision in either service area. This role is non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.

Essential Functions (Other Duties as Assigned)

Team Support & Shift Leadership

* Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations

* Model and reinforce expected service behaviors, team communication, and adherence to brand standards

* Provide coaching, real-time feedback, and recognition to team members to support performance

* Assist Site Manager in onboarding and training new team members

* Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change

Customer Service

* Serve as an escalation point for customer concerns and resolve issues promptly and professionally

* Ensure a clean, safe, and welcoming environment for all customers and team members

* Support promotional efforts and local marketing initiatives to grow site traffic and membership sales

Operational Execution

* Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness

* Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks

* Assist in inventory control, supply restocking, and minor equipment checks

* Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies

* Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs

* Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep

Leadership Readiness

* Serve as acting manager when designated by the Site Manager or District Manager

* Participate in leadership development and training programs to prepare for future advancement

Administrative Support (May Vary by Classification)

* Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami;
Salaried and Hourly Assistant Managers are not allowed to make claim determinations

* Salaried Assistant Site Managers:
May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager's absence

* Hourly Assistant Site Manager:
Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager

Education and Experience

* High School Diploma or equivalent required

* Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment

* Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)

* Valid driver's license preferred (may be required depending on location and responsibilities)

* Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable

* Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

* Understanding of basic operational processes and service standards in retail, service, or car wash environments

* Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices

* Awareness of safety standards, equipment operation basics, and customer service expectations

Skills

* Leadership and team motivation

* Conflict resolution and customer…