Service Manager - Leith Chrysler Dodge Jeep Ram Wendell

Service Manager

Position Overview:

Offers and ensures that the shop provides the highest level of customer service. Manages all aspects of service department operations, including staffing, vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service clients. Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration.

Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment. Promotes recruitment and development of Team Leaders, Supervisors, Assistant Managers and other non-management employees. Liaison with the manufacturer; works with factory representatives to achieve factory objectives. Performs all other duties and special projects as assigned.

• Manage staffing, vehicle services, warranty administration, client retention, cost controls, and achievement of objectives.
• Maintain all service records and ensure accurate documentation.
• Ensure technician time inventory is sold to service clients.
• Communicate effectively among shop foreman, service advisors, parts personnel, technicians and warranty administration.
• Promote recruitment and development of management and non‑management staff.
• Act as liaison with manufacturers and factory representatives.
• Perform additional duties and special projects as assigned.

• High School diploma or GED required; college degree preferred.
• Minimum of 5 years of relevant experience or training in dealership service operations.
• Experience in roles such as technician, service advisor, team lead, foreman, assistant manager or similar.
• Knowledge of car repair and customer engagement.
• Experienced in service principles, concepts and service department operations.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact