Service Manager

NOW HIRING: ROCKSTAR SERVICE MANAGER

Team Karl Malone Automotive Group

At Team Karl Malone,
everyone matters
—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

• Competitive pay
• Medical, Dental & Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family-centered culture
• A rapidly growing organization with big opportunities

You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top-tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high-quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top-tier customer experience from write-up to follow-up

We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.