Director of Patient Financial Services

Brief Description

Choosing Steele Memorial Medical Center as your employer will lead to a fulfilling career with ample opportunities for community connection and meaningful impact. In our smaller rural setting, employee development and mentorship are a focal point in fostering a company culture that promotes professional growth. Be a part of a thriving community that prioritizes relationships and provides compassionate healthcare.

NOTE:

This is NOT a remote position. You must be willing to work in person as a local.

The patient financial Services Director provides strategic leadership and oversight of all patient billing, collections, financial counseling, and revenue cycle operations. This role ensures compliance with healthcare regulations, optimizes reimbursement, and efficient department operations while fostering a positive work environment for staff.

• Lead recruitment, training, and performance evaluations for staff.
• Foster a positive work environment, ensuring employees feel valued, while driving initiatives that enhance motivation and retention.
• Lead by example, demonstrating commitment to engagement through actions and communication.
• Maintain open, transparent communication with employees at all levels.
• Actively listen to employee concerns, and provide timely responses.
• Encourage collaboration and teamwork across departments.
• Provide meaningful feedback and career development opportunities.
• Support employee through career transitions and professional growth.

• Oversee patient billing, collections, and financial counseling functions.
• Develop and implement policies for accurate and timely claims submitting and reimbursement aligning with organizational goals.
• Ensure compliance with Medicare, Medicaid, and third-party payer requirements.
• Collaborate with clinical and administrative departments to streamline workflows.
• Lead and mentor staff, fostering a culture of accountability and service excellence.
• Prepare financial reports and present performance metrics to administration.
• Manage vendor relationships and external billing services.
• Support audits and ensure readiness for regulatory reviews.
• Maintain appropriate internal controls over accounts receivable and denial trends; implement corrective actions with standard accounting procedures.
• Ensure that billing, collections, and account reconciliation are handled by separate individuals to reduce risk of error or fraud.
• Establish clear policies for evaluating patient eligibility, insurance verification, and financial assistance before extending credit.
• Generate and review invoices promptly after services are rendered, verifying accuracy in coding, charges, and patient information.
• Maintain up-to-date records of all outstanding balances, with regular reconciliation to the general ledger.
• Produce and review aged accounts receivable reports to identify overdue accounts and prioritize collection efforts.
• Ensure payments are accurately applied to patient account, with reconciliation to bank deposits and audit trails.
• Require management approval for write-offs, discounts, or adjustment, with documentation and justification.
• Conduct periodic internal audits to verify adherence to policies, detect anomalies, and ensure regulatory compliance.
• Restrict access to billing and financial systems to authorized personnel only, using role-based permissions.
• Provide ongoing staff training on internal control procedures and maintain clear documentation of workflows and responsibilities.
• Track aging, collection rates, denial trends, and payer performance to guide revenue.
• Evaluate team performance using benchmarks for billing accuracy, claim resolution time, and patient satisfaction for productivity to implement best practices, and drive continuous improvement initiatives.
• Identify root causes of claim denials and implement corrective actions to improve acceptance rates.
• Access outsourced billing or collection services for compliance, efficiency and alignment with organizational standards.
• Manage budget, resource allocation, and cost-effective operations.
• Ensure financial stewardship, compliance with regulations, and ethical…