Gift Shop Manager

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Full Time Fort Hall, , US

Salary Range: $53,040.00 To $74,256.00 Annually

Gift Shop Manager

E02

Exempt

Accomplishes the Donzia Gift Shop’s strategic objectives by planning, organizing, and managing all daily operations while providing legendary customer service. Directs staffing and operations to ensure a positive customer service experience. Creates an exceptional customer experience through expert product knowledge, cultural sensitivity, and attentive service. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Develops and implements a strategic plan to maintain capacity to deliver services; establishes, implements and communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
• Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, rewarding and disciplining supervisors and team members; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts regular staff meetings to ensure communication among personnel regarding department-related activities.
• Coordinates with supervisors to ensure departmental staffing is maintained within budgetary requirements.
• Provides an authentic experience for our guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides legendary service.
• Oversees and enforces the achievement of individual and team sales goals, utilizing data-driven performance management, strategic planning, and targeted training initiatives.
• Achieves the financial objectives of department by assisting with control and implementation over the budgetary processes.
• Conducts evaluations of department’s services and works with supervisors to take appropriate steps to improve performance and/or customer service levels.
• Ensures the efficiency of the department’s operations and maximum level of service is achieved through a culture of teamwork and consistency.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
• Complies with and sets an example for all property and department policies and procedures. Develops and assists with the coordination of marketing efforts to grow the business by using innovative sales and marketing concepts.
• Oversees inventory processing and audits; maintains complete and accurate inventory records.
• Assists with supplier and vendor contract negotiations.
• Receives, addresses and responds to guest inquiries, issues, and complaints. Adapts to business changes as they occur, including the understanding of the economics of the seasonal highs and lows for product purchasing, employee scheduling, business operation and customer relations.
• Builds business/market share by thinking of new ways to promote the company/shop by participating in local events to increase sales, recognition and profits.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming and tobacco laws, regulations, requirements, and principles.
• Department organization,…