Barn Manager Year Round

The Barn Manager

• Is the department leader of the Herd Manager and Wrangler/Guide team members and a very important part of the leadership and direction of Red Horse Mountain Ranch
• Oversees all aspects of a healthy, well functioning barn department
• Takes care of the guests and their overall experience and sets the bar high for others to do the same
• Runs the continual training of team members on daily operations and procedures
• Upholds and trains their team on the Core Values, Purpose, Mission, and Vision of Red Horse Mountain Ranch
• Oversees the Barn Department budget

• Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual and Herd Manager, Wrangler and Kids Program Job Description s
• Use the Ranch’s Mission, Vision, and Purpose Statements and Core Values to lead your team
• Be the example of what you want them to be
• Identify if extra training is needed and coordinate the scheduling of the additional training
• Run meetings - Come prepared with high energy for meetings with notes of what you would like to share to insure a productive meeting that helps the function the ranch
• Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions
• Schedule meetings with individual team members to see how they are doing, what they need to improve on, and what you need to improve on. This is followed by making corrections and fixing problems
• Upon the end of a season, barn staff will have been spoken to enough about their progress that it will be clear to them and the Barn Manager on the status of their rehire
• All barn staff issues will be addressed in a timely manner
• Mediate conflict amongst staff members, bringing serious or repeat issues to the attention of the Ranch Manager
• Document correction given to your team in the feedback form
• Receive feedback from your team on how you can improve as a leader and how your department systems and procedures can improve
• Grow yourself as a leader so you can better understand how to lead your team
• Schedule meetings with other managers on any topics you may need guidance on or need to figure out to make the ranch operate smoothly between departments
• Create and protect unity within your department and other departments

• Welcome and talk with guests
• Set a positive example for treating our guests with respect and never talking poorly about them
• Help guests connect to the simple joys of life
• Uphold our high standards as a world class dude ranch the guests are expecting to see and experience
• Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed
• Create authentic and memorable life moments for guests
• Watch for social cues to see if a guest is not having a good experience and go above and beyond to correct the issue
• Accommodate special requests made by guests
• Predict and exceed expectations
• Handle all conflicts with grace and respect
• Take other guest requests to appropriate team leader to be fulfilled
• Make sure all buildings and spaces leading up to buildings are beautiful and well kept. Reporting anything affecting the guest experience outside of your department to the appropriate department leader.

• Manage and communicate with the Herd Manager to assure the herd is healthy and adequate for supporting the barn operations of both guests and staff
• Aid in the final approval of which horses meet the criteria to be added to the guest string
• Aid in the decisions of which horses can be moved into advanced, scenic, or kids program riding programs and informing management of horse purchase needs within these programs
• Aid in the research and purchasing…