Intake Technician

Intake Technician

Are you passionate about animal welfare and ready to make a real difference in the lives of pets and the people who love them? Join the dedicated team at Better Together Animal Alliance (BTAA) as an Intake Technician! In this hands-on, fast-paced role, you'll be on the front lines of animal care—helping pets get the medical attention they need, supporting their journey through our shelter, and ensuring a clean, compassionate environment every step of the way.

If you thrive in a team-driven, mission-focused workplace where no two days are the same, this could be the perfect opportunity for you. This is an overview of the position and the duties listed do not encompass the entire position.

BTAA Expectations of Employee:

• Treats animals humanely, with love and concern, both on and off the job, and transmit these values to others.
• Adheres to organization's policies and procedures.
• Ensure that all state and federal laws and regulations, BTAA standards, policies and procedures regarding clinic/care center operations, the practice of veterinary medicine, drug control and animal care and handling are strictly followed.
• Provides accurate information and courteous service to the public at all times.
• Makes a good appearance and has the ability to deal tactfully and effectively with the public.
• Maintains a positive and respectful attitude.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Is willing to participate in meetings with other BTAA personnel and share ideas and suggestions designed to improve working conditions and the organization's ability to meet its objectives.
• Is able to maintain accurate records, write well and speak effectively regarding the principles, purposes and objectives of the organization.
• Is able to lift 50 lbs. and endure long periods of standing, bending.
• Can tolerate intermittent exposure to high noise levels.
• Is able to maintain extreme flexibility in daily planning to allow for crisis management.

Essential Duties and Responsibilities:

• Adhere to current comprehensive health care programs that include but are not limited to the following components: environmental sanitation, record-keeping, disease surveillance, physical examinations, vaccination, parasite control, disease testing, disease treatment, nutrition, outbreak response, and environmental enrichment for animals in the care center and in foster homes.
• Educate staff and volunteers regarding veterinary medicine topics.
• Know vaccine protocols and schedule for BTAA animals.
• Ability to vaccinate, deworm, and handle animals upon intake.
• Process lost/stray animals, owner surrender and examine to determine pathway through the facility
• Examine shelter animals upon intake and/or for treatment and preparations for surgery
• Provide emergency medical care as needed, and transfer of animals to outside emergency clinics, if needed.
• Assist in animal euthanasia when needed.
• Promote a caring attitude toward all animals and to treat animals humanely and with compassion at all times, regardless of circumstances including those that are sick, injured, feral or aggressive.
• Ensure accurate record keeping in the computerized medical records system for medical management and surveillance of disease within the care center.
• Treat people (staff, volunteers, and the public) with respect and courtesy, foster a spirit of teamwork and perform duties in a manner that assists BTAA in the achievement of our goals and encourages community support of our work.
• Maintains a clean, tidy and presentable intake and medical areas
• Restrains animals for exams, treatment and anesthetic induction.
• Cleans and disinfects tables, floors, dog wards, and various areas of medical.
• Monitors and medicates animals under veterinary care according to treatment plans.
• Assists shelter veterinarian in examinations, treatments, and as needed.
• Follow Fear Free guidelines and promote a fear free environment for both staff and animals
• Perform other duties as assigned.

Other

Duties and Responsibilities:

• Educate the public regarding humane issues and animal care.
• Ensure that proper protocols are followed, administers vaccines, and maintains accurate and sufficient medical records for all vaccine clinics and care center pet records.
• Review pet records for accuracy/completeness
• Assist in the design and format of care center paperwork and computer programs, as relevant

Competencies:

• Oral Communication -- Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.
• Written Communication -- Writes clearly and edits work for spelling and grammar, able to read and interpret written information.
• Internal/External Customer Service -- Manages difficult or emotional customer situations, responds promptly to customer needs, solicits feedback to improve service, responds to requests for service and assistance, meets commitments,…