Retail Sales Associate; PT, Seasonal

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best – neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

• Must be 18 years of age or older.
• Should be a people person.
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Physical requirements:
  
  lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).

Pocono, PA – Retail Only

Pay Range: $13.40 - $16.80 - $20.15 hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

• Comprehensive traditional benefits package including three options for medical insurance, dental, vision, life insurance and 401(k).
• Non-traditional perks: online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs.
• Yearly $1,000 lifestyle reimbursement.
• 4 weeks of vacation, 12 holidays and generous parental leave.
• Temporary associates: three options for medical insurance, dental and vision insurance and an associate discount.
• Part-time associates: 401(k), short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.