Guest Experience Lead | Sun Valley Local

Overview

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design to create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future and an equitable, inclusive, and growth-focused environment for our people.

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education to articulate the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team and drives store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets.

They provide input to team member performance evaluations, participate in hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a productive environment.

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to the assigned store with reliable transportation

• The work schedule can vary based on store needs
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays
• During peak periods or special events, the schedule may include early mornings or late nights for some team members

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Experience in leading, mentoring, or delegating with others

• Education:
  
  High school diploma/GED/equivalent, or above
• Experience:
  
  1 year of retail/sales leadership experience (supervisor or people management not required; examples: leading delegated tasks, mentoring peers)
• For experiential stores with food/beverage service only:
  Food safety and/or liquor service certification

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values differences
• Integrity:
  Behaves in an honest, fair, and ethical manner
• Guest
  
  Experience:
  
  Actively creates an inclusive, high-caliber experience for every guest through the team
• Leadership:
  Willing and able to lead and inspire others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork:
  Works productively with others to achieve goals; values diverse perspectives
• Decision Making/Problem Solving:
  Uses logic to evaluate options and make timely decisions
• Adaptability/Agility:
  Navigates uncertainty and can change priorities in a fast-paced environment
• Interactive Communication:
  Conveys information effectively when interacting with others

• Work involves moving through the store with bright lights and loud music
• Work is performed as part of a team, sometimes independently, using computers or other…