Lead Technician

United Site Services is seeking a Lead Technician - Service to oversee daily field operations for portable restrooms, temporary fencing, and related site solutions. In this hands-on role, you'll run routes, perform service and maintenance, and lead a small team of technicians on construction, industrial, and event sites. You'll schedule and prioritize work, ensure safe and compliant operations, and resolve on-site issues with customers.

This position promotes a safety-first, customer-focused culture while offering advancement opportunities and extensive safety training in a fast-paced environment.

Responsibilities

• Lead and perform service, cleaning, and maintenance of portable restrooms and related equipment on construction and event sites
• Schedule, prioritize, and assign daily service routes to technicians to meet customer requirements
• Perform pre- and post-trip vehicle inspections and ensure proper loading, safety, and DOT compliance
• Train, mentor, and support field technicians on safety, quality, and service procedures
• Monitor job sites for safety, cleanliness, and compliance with company and regulatory standards
• Troubleshoot field issues, resolve customer concerns, and coordinate with operations and customer service teams
• Maintain accurate service records, logs, and documentation for each route and job site
• Inspect equipment and report repair or replacement needs to maintenance or operations leaders
• Promote and enforce safety-first culture, including use of PPE and adherence to protocols
• Support continuous improvement of service processes, route efficiency, and customer satisfaction

Required Skills

• Route planning and field service operations
• Equipment maintenance and cleaning procedures
• Knowledge of safety, PPE, and OSHA/DOT standards
• Use of handheld or mobile routing and logging tools
• Basic mechanical and troubleshooting skills
• Driving and operating service trucks safely
• Customer service and issue resolution
• Team leadership and crew coordination
• Recordkeeping and service documentation
• Time management and task prioritization