Telco Installation Technician

Position Overview

ETS Telco Installation Technicians install, maintain, and support broadband and telecommunications services for residential and small business customers. Technicians are responsible for performing installations, troubleshooting network issues, and ensuring systems remain operational with minimal downtime.

This role requires strong technical problem solving, customer service, and communication skills. Technicians work both remotely and on-site, proactively supporting customers and ensuring the reliability of ETS network services.

Installation Technicians perform installations and repairs under the supervision of a team leader. Responsibilities include installing internet services, responding to service requests, diagnosing system issues, running tests, and providing end-user support.

ETS also services its own wireless towers. Candidates with tower climbing or tower maintenance experience are strongly preferred.

Responsibilities include but are not limited to:

• Prepare for installations by reviewing service orders and gathering tools, equipment, and materials
• Coordinate installation schedules with customers
• Evaluate installation sites and determine equipment placement and wiring plans
• Install wireless broadband equipment and related infrastructure
• Run, pull, and terminate Cat5/6 cabling
• Configure, program, and calibrate networking equipment
• Test systems and connections to verify proper operation
• Diagnose and troubleshoot network and equipment issues
• Document installations, service work, and repairs
• Provide responsive and professional customer support
• Maintain strong customer relationships by addressing questions and concerns
• Follow all safety procedures and maintain a safe work environment
• Maintain tool and equipment inventory
• Identify opportunities to improve service delivery and installation processes
• Assist with installation of wireless antennas on towers and other vertical assets

• Valid driver’s license
• Ability to pass criminal background and MVR (driving record) screening
• Ability to pass a pre-employment drug test
• Ability to lift up to 70 pounds
• Ability to climb ladders up to 40 feet
• Comfortable working at heights

Successful Installation Technicians typically demonstrate:

• Strong analytical and troubleshooting abilities
• Excellent interpersonal and customer service skills
• Creative problem solving
• Strong written and verbal communication
• Effective time management and organizational skills
• Manual dexterity for installation and equipment repair
• Ability to work independently and within a team environment

ETS values candidates with diverse technical backgrounds. Applicants with some or all of the following experience are encouraged to apply:

• 1-2 years of technical field experience preferred
• Experience installing or supporting cable, satellite, telecommunications, electrical, or home security systems
• 2+ years in a telecommunications or broadband field technician role preferred
• Knowledge of telecom architectures including LAN, WAN, and IP networks
• Basic understanding of TCP/IP networking
• Experience running and terminating Cat5e, Cat6, or fiber cabling
• Tower climbing or tower installation experience (highly desirable)

ETS provides a rewarding but demanding environment where employees solve real-world technology challenges while supporting critical infrastructure for our customers.

Our team includes technicians, engineers, software developers, structured cabling specialists, electricians, and administrative professionals who collaborate to deliver high-quality technology solutions.

We take pride in providing solutions our competitors are not willing or able to deliver. Our work helps ensure that technology remains a valuable tool rather than an obstacle for the organizations we serve.

Because ETS has built a strong reputation for reliability and service, demand for our work continues to grow. We are expanding our team to maintain a healthy work-life balance, a cornerstone of ETS culture.

• Competitive pay
• Health, dental, vision, disability, and life insurance
• 401(k) retirement plan
• PTO starting on day one

• On-the-job training
• Certification and educational support
• Positive and collaborative team environment
• Career growth and advancement opportunities