Events Assistant

EVENTS ASSISTANT

SPORTS | EVENTS | HOSPITALITY

Job Description

Reporting to: Business Development & Events Manager

Location: Ilkley Lawn Tennis & Squash Club

Hours: Full-time 40 hours per week — shift and weekend work required around tournament and event dates

Contract type: Permanent

Salary: £26,000-£30,000 DOE + Tournament related bonus

Benefits: Pension + 28 days holiday inc Bank Holidays

Closing date: 10 September 2026

Interview date: 18 September 2026

About the Club & Tournament

Ilkley Lawn Tennis & Squash Club is a vibrant sports and social club with a busy year-round programme of racket sports, fitness, competitions, social activities and community events. At the heart of the club is a welcoming member community, supported by a team committed to delivering a high-quality experience for members, guests and visitors.

A highlight of the club calendar is the Lexus Ilkley Open, one of the six major grass court tournaments in the UK. A WTA
125 & ATP Challenger International professional tennis tournament that brings world-class tennis to Ilkley and creates a fast-paced events environment involving hospitality, reservations, sponsorship, marketing, suppliers, partners and tournament operations.

This is an opportunity to be right at the heart of it. The Events Assistant will combine year-round club event delivery with hands-on involvement in the Lexus Ilkley Open, gaining broad experience across live events, hospitality, CRM, commercial administration and member experience.

The Opportunity

We are looking for a highly organised, energetic and personable Events Assistant to support the BD & Events Manager in delivering an outstanding programme of club events and tournament activity. This is a varied, hands-on role for someone who enjoys making things happen, takes pride in the detail and is equally comfortable managing bookings and CRM data as they are supporting guests, suppliers and live event delivery.

You will play an important role in the Lexus Ilkley Open, including hospitality reservations, invoicing, CRM administration, sponsorship administration, supplier liaison, marketing activations and on-the-day delivery. Across the rest of the year, you will support club competitions, Bonfire Night, racket and fitness events, café social events and wider membership initiatives.

Key Responsibilities

Reservations & Booking Administration

• Manage the hospitality reservations administration desk for the Lexus Ilkley Open and other club tournaments.

• Act as a professional first point of contact for members and hospitality guests, handling bookings and enquiries.

• Maintain accurate, up-to-date event and booking records and ensure information is shared effectively with relevant teams.

• Monitor booking levels and capacity, identifying pinch points and waitlists and escalating them in good time.

CRM & Systems

• Own the day-to-day administration of the events CRM, including data entry, list management, reporting and data quality.

• Support the implementation, roll-out and consistent use of CRM processes across the team, creating simple guides and workflows for Club Partner and Hospitality guest touchpoints.

• Maintain accurate customer data in line with GDPR and data protection requirements.

• Use CRM data to support targeted event communications and follow-ups, including confirmations, reminders and post-event messaging.

• Manage ticketing platform for all events.

Events & Tournament Delivery

• Assist with planning and on-the-day delivery of the Lexus Ilkley Open and other club tournaments and competitions.

• Manage hospitality seating plans and guest list management.

• Assist with planning and delivery of networking events and marketing activation events.

• Support Bonfire Night and other seasonal and community events.

• Assist with in-house racket, fitness and social events, including set-up and on-the-day coordination.

• Coordinate with external suppliers and contractors, including catering, entertainment and equipment hire, under the direction of the BD & Events Manager.

• Support post-event administration, including attendance figures, feedback collation, surveys and simple reporting/data analysis.

Marketing, Partnerships &…