Customer Service Representative – Havana, IL

This is a full time, non-exempt position.

You will be responsible for actively maintaining an ongoing relationship with customers and the ADM Commercial Team. You will have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts, including order entry/scheduling, accounts receivable, accounts payable and logistics management. Limited travel may be required.

• Work in a busy, customer service-oriented environment
• Flexible and able to prioritize tasks
• Partner with the Commercial Team to maintain excellent relationships with customers
• Interact with customers regarding markets and documentation needs
• Enter and manage sales and purchase contracts
• Process invoices and monitor accounts receivable and accounts payable
• Research and obtain resolution of customer issues
• Effectively manage positive relationships with ADM Assets, ADM Technical Team and Shared Services
• Cross train on all CSR responsibilities
• Other reasonable tasks as assigned by supervisor
• Produce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software system

• Willing to work harvest hours when required, including some weekends
• Ability to multi‑task is crucial to being successful in this job; must adapt and perform consistently in a dynamic environment
• Exceptional verbal and written communication skills to be utilized daily
• High regard for accuracy and attention to detail
• Ability to collaborate well in a team environment; dedication to group goals and objectives and continually seek to improve
• Excellent organizational skills
• Efficient problem solver
• Ability to make moderately complex decisions which impact all aspects of the business
• Friendly and positive disposition
• Proficiency in Microsoft Excel, Word and Outlook required
• Associate’s degree in accounting or business preferred or 2–4 years’ experience with accounting and customer service
• Ability to learn web‑based and other computer applications as needed
• Prefer 2–4 years of experience with customer service
• Actively grow knowledge of customers’ business, grain marketing alternatives and market conditions

$35,900.00 – $67,500.00

• Physical wellness – medical/Rx, dental, vision and on‑site wellness center access or gym reimbursement (as applicable)
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares)

• Paid time off including paid holidays
• Adoption assistance and paid maternity and parental leave
• Tuition assistance
• Company-sponsored training and development resources, such as Linked In Learning, language training and mentoring programs

Benefits may vary for bargained locations; confirm benefit eligibility with your recruiter.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

ADM requires the successful completion of a background check.