Billing Specialist

General

Summary:

Compiles and maintains subscriber and carrier billing records to include final updates from service order activity, calculating and posting adjustments and other charges and credits, adjusting final accounts including bad debt write-offs, updating directory information, handling customer security deposits, preparing reports and other miscellaneous customer billing activities while following all privacy regulations and requirements.

• Ensures billing information is current by updating subscriber billing records to reflect most recent account activity including service order information, miscellaneous charges and credits, bad‑debt write‑offs, etc.
• Assists with directory compilation by updating directory information as appropriate.
• Performs various customer billing activities including processing customer security deposits and preparing various billing reports.
• Generates, prints, reviews, and mails subscriber monthly invoices.
• Receives payments from customers, posts payments to appropriate accounts and issues receipts as requested.
• Greets and assists visitors and customers at the Golden location.
• May count and balance cash drawer. Prepares daily bank deposit.
• Verifies accuracy of billings and payments by searching computer records.
• Prepares various reports and records related to cash receipts including cash reports and deposit reports as appropriate.
• May prepare monthly carrier access accounts receivable and billing reports and forwards as appropriate.
• May analyze major fluctuations in settlement amounts and/or minutes of use to determine causes.
• Tracks, restricts, and disconnects past due accounts.
• Performs all past due functions including processing disconnects, sending collection letters on past‑due accounts, and when necessary, submits past‑due accounts over to collections.
• Processes toll daily, reviews, and corrects any errors and processes toll billing monthly.
• Answers questions from customers concerning billing while following all privacy requirements and regulations.
• Processes mail (payments) as needed.
• Performs bank and Post Office runs as needed.
• Required to have a valid driver’s license.
• During a normal work shift an employee consistently operates a computer, mouse, and other office equipment.
• Occasionally required to carry or lift objects up to a minimum of 35 lbs.
• Job requires that the employee regularly grasp and/or pick up objects.
• Performs other duties and responsibilities as assigned.

High School diploma or equivalent plus one year of related work experience.

Salary Range: $19.00 - $22.00

Adams Telephone Co‑Operative offers an excellent benefits package including medical, vision, short‑term disability, long‑term disability, 401k with employer matching, paid leave days, sick leave days, and holidays.