Collections Specialist Job in Hinsdale, IL

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution team in Oak Brook, Illinois. This long-term contract position will focus on improving receivables accuracy, resolving account issues, and supporting timely financial processing across customer accounts. The role is well suited for someone who can balance investigative work, customer communication, and detailed transactional tasks in a high-volume environment.

Responsibilities:

• Investigate unpaid invoices, short payments, and deduction activity to identify causes, resolve discrepancies, and determine appropriate follow-up actions.
• Manage a steady pipeline of open deduction items, maintaining organized records and status updates in Excel to support visibility and resolution.
• Handle cash application tasks, including posting payments that require manual intervention when automatic bank file processing does not occur.
• Review exception items from bank files, apply payments to the correct customer accounts, and coordinate file completion with technical teams when needed.
• Enter customer credit requests into SharePoint, move items through the approval process, and ensure required return-related documentation is issued promptly.
• Process customer credits and help reduce outstanding queues of pending requests while maintaining accuracy in account adjustments.
• Support credit and rebill transactions as business needs require, ensuring customer accounts reflect correct balances and activity.
• Record return transactions in Infor through manual entry and work with internal partners to address questions tied to returns, credits, and deductions.
• Contribute to month-end close activities by making sure cash postings, credits, deductions, and return transactions are completed on schedule and properly documented.

The salary range for this position is $25 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays.