Credit Analyst

Credit Analyst - 1616

Full Time

On-Site

East Alton, IL, USA | Chattanooga, TN, USA

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly paydays and much more. We don’t want you to live to work, we want you to work and live.

Are you a detail-oriented professional looking to advance your career in corporate credit and collections? Our team is seeking a self-motivated Credit Analyst to support our Corporate Accounting department. In this role, you will manage customer credit accounts, monitor receivables, and ensure the timely collection of outstanding balances with minimal supervision. You will collaborate closely with operations, billing, and customers, using accounting and ERP software to manage financial risk levels across our facilities.

This position is perfect for a flexible team player who thrives in a fast-paced environment and is eager to take on new challenges.

• Maintain accurate and up-to-date accounts receivable records and aging reports.
• Research and process refunds according to department policies.
• Monitor and collect accounts receivable by contacting customers via phone and email.
• Communicate A/R discrepancies to management and recommend collection strategies.
• Evaluate customer accounts, establish payment plans, and maintain proper follow‑up.
• Recommend accounts for escalation to outside collection agencies or legal action when necessary.
• Prepare letters for delinquent accounts requiring special handling.
• Review troublesome accounts periodically with the Manager of Credit and Collections to assess write‑offs.
• Review customer credit applications and maintain strict compliance with credit policies.
• Participate in periodic AR meetings and provide updates on account statuses.
• Collaborate with billing and operations teams to resolve disputes and ensure timely invoicing.
• Analyze work orders, open sales orders, and aircraft values to maintain appropriate financial risk levels.
• Work with operations and billing to present progress payments and collect final invoice payments.
• Reconcile customer account balances across multiple facilities.
• Assist with audit tasks and process improvements as needed.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Any other job‑related duties as assigned by supervisor or management.

High school diploma or equivalent;
Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is preferred.

A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

• Prior experience in accounts receivable and commercial collections; 5+ years of high-volume AR experience preferred.
• Knowledge of credit law, accounting principles, and negotiation strategies.
• Proficiency in Microsoft Office products; experience with Microsoft Dynamics GP (Great Plains) preferred.
• Familiarity with aviation industry practices is preferred.

We’re looking for team players who are self‑motivated and able to perform in a fast‑paced environment where working under specific deadlines and time constraints will be common. This person will also need strong decision‑making and problem‑solving skills, excellent organizational habits, and the ability to work independently.

• Attend work every day as scheduled.
• Notify supervisor in advance of shift starting if unable to work.
• Must have reliable transportation to get to work each day.
• Follow all company and safety rules during performance of duties.
• Maintain customer‑oriented work habits and strict…