Front Office Assistant

Maravelas Banquets and Catering is a family-owned venue and catering service with over four decades of experience creating memorable events in Ingleside, IL. The team specializes in weddings, banquets, and customized catering that reflect each client’s vision and style. With a strong focus on details, hospitality, and personalized service, Maravelas works closely with clients to bring their celebrations to life. The company is committed to delivering high-quality experiences that turn special occasions into lasting memories for guests and hosts alike.

The Front Office Assistant is a full-time or part-time, on-site role based in Ingleside, IL, supporting the daily operations of the front desk and guest services. Responsibilities include greeting guests in a professional and friendly manner, answering and directing phone calls, managing inquiries, and providing information about events and services. The role involves scheduling appointments and tours, maintaining calendars, and coordinating with event staff to ensure accurate booking details.

The Front Office Assistant will handle general administrative and clerical tasks such as filing, data entry, and organizing documents, as well as assisting with correspondence and basic record-keeping. This position requires consistent, reliable support during business hours and occasional flexibility for peak event periods. Front office assistant also consists of event coordinator and planning. You will be working weekends, managing our service staff, making kitchen orders, prepping for events, etc.

• Strong interpersonal skills with a customer‑focused approach and the ability to communicate clearly and professionally with guests and team members.
• Excellent phone etiquette and experience handling multi‑line phone systems, voicemails, and call routing.
• Proficiency in appointment scheduling, calendar management, and coordinating tours or client meetings.
• Administrative assistance and clerical skills, including data entry, filing, document organization, and basic office software (e.g., email, word processing, Microsoft Word and Excel, Quickbooks experience is a plus but not required, spreadsheets).
• High level of attention to detail, accuracy, and organization in a fast‑paced, event‑driven environment.
• Ability to manage multiple tasks, prioritize effectively, and maintain professionalism under pressure.
• Previous experience in hospitality, events, or a front desk/office role is preferred but not required.
• High school diploma or equivalent required; additional training or coursework in office administration, hospitality, or a related field is a plus.