Financial Aid Counselor

Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary

VP Area Academic Affairs

Location Campus

Salt Lake City, UT

External Posting

$50,000 - $51,916

10/22/2026

Provides professional, timely assistance regarding application completion and processes, general and program eligibility, and financial planning. Evaluates and analyzes information to determine applicants’ eligibility for financial assistance and to determine type and amount of aid to be awarded in accordance with established standards and guidelines. Coordinates the awarding of all federal and state student aid funding, and university and/or private scholarships.

Provides professional assistance regarding application completion and processes, general and program eligibility, and financial planning. Ensures compliance with applicable statutes, regulations, and procedures. Remains current regarding regulations, policies, and procedures affecting scholarships and financial aid, and conducts work fairly, equitably, and inclusively. Specializes in processing applications, determining eligibility, and analyzing and fielding considerations for special circumstances.

a. Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management team

b. Provides timely, accurate, and complete information to students, parents, and colleagues

c. Determines eligibility for scholarships and financial aid and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines.

d. Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office

e. Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality

f. Follows appropriate records management procedures and complies with recordkeeping and archival requirements

g. Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner

h. Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments

i. Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring

a. Effectively determines and conveys student and program eligibility requirements, particularly pertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses

b. Uses appropriate discretion, within regulatory and policy constraints, to carry out and advise on verification, resolution of conflicting information, appeals of student eligibility (e.g., satisfactory academic progress), use of professional judgment/discretion, and appeals for consideration of special circumstances (e.g., change/loss of income, dependency override, one-time non-recurring income, etc.)

c. Applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably

d. Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately

e. Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracy

a. Maintains access to and a working knowledge of relevant internal and external systems

b. Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies

c.…