Service Coordinator

Description

The Waldinger Corporation has an opportunity for a qualified Service Coordinator in our Peoria Office.

Job Summary:
Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

Responsibilities:

• Workflow Management:
Holds appropriate meetings to ensure efficient work distribution. Responsible for the timely completion of escalated call management.

• Work Order Review:
Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing.

• Proposals and Quotes:
Reviews, validates, and submits quotes and proposals. Responsible for pricing and purchasing parts for technicians to complete follow-up calls. •

• Billing Review:
Supports the review of work order billings for online clients and enters invoices into third party online programs per the client billing requirements.

Requirements:

• 0-2 years of service analyst experience

• High School Diploma/GED

• Occasional Travel

We Offer:

• Paid holidays

• Health, dental and vision insurance

• Growth potential with a stable company

• Paid vacation

• Health club reimbursement

• Wellness plan with lifestyle spending account

• 401k with company match and profit-sharing

• Continuing education and advancement opportunities

• Tuition reimbursement

• Term, AD&D and Dependent Life insurances

• Prepaid Legal

The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.