Patient Services Coordinator

At Forward Focus,ourfront deskisn’tjust an administrative function —it’swhere thepatientexperience begins. As a Patient Services Coordinator, you’ll be the first face patientsseeand the first voice they hear. That mattersheremore than mostplaces, because our patientsaren’tstrangers.

They’remembers of a practice built on genuine, personal relationships.

We’relooking for someone who brings natural warmth, steady composure, anda genuine care for the people they serve. This is a role where your personality is as important as your skills — and whereyou’llfeel the direct impact of your work every single day.

• Welcome patients with genuine warmth, making them feel like valued members of the Forward Focus family
• Build personal relationships with patients over time — remembering their preferences and needs
• Guide new patients through the onboarding process, helping them feel at home in our practice

• Provide attentive, unhurried phone support for patients with a range of needs
• Schedule appointments while ensuring patients receive the time and attention they deserve
• Conduct reminder calls for upcoming appointments, including annual physical exams
• Answer incoming calls warmly and direct messages to the appropriate clinical team members

• Maintain patient records with meticulous attention to detail
• Process office visit fees accurately and discreetly
• Verify and update patient demographics and insurance information
• Support the clinical team through scanning, emailing, faxing, and other administrative tasks

• Bachelor’s degree and a minimum of two years of work experience
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational skills with careful attention to detail
• Ability to manage multiple priorities whilemaintaininga positive, calm demeanor
• Experience with electronic medical record (EMR) systems preferred but not required

• A natural connector — people feel welcome and at ease around you
• Calm and patient, even during busy periods
• Proactive: youanticipateneeds and solve small problems before they become big ones
• A team player who genuinely enjoys contributing to a shared mission
• Committed to patient privacy and confidentiality in everything you do

Patient relations Appointment scheduling Phone support EMR systems Insurance verification Team collaboration

• $25 - $30 /hr
• Health and dental insurance
• 401(k) with matching
• Paid time off
• Consistent Monday–Friday schedule (8:00am
  -4:30pm) — no nights, no weekends
• Friday early finish at 3:00 PM

Founded in 2007 by Dr. Gary Schaffel, Forward Focus was one of Chicago’s first concierge medicine practices. We serve the North Shore with boutique locations in Lake Forest,Northfield, and Highland Park — combining today’s medicine with yesterday’s values. Every member of our team, from the front desk to the exam room, is part of the patient care experience.

Forward Focus is an equal opportunity employer committed to building an inclusive team where everyone can thrive.