Honda Automotive Service Advisor

Motor Werks, a proud member of the esteemed Murgado Automotive Group, stands as a beacon of excellence in the automotive industry. With a commitment to unparalleled customer service and a passion for automotive innovation, we represent top brands and deliver exceptional experiences to our valued customers.

Motor Werks is currently seeking a customer-focused and detail-oriented Honda Service Advisor to join our dynamic team. As the primary point of contact for our Honda customers, the Service Advisor plays a crucial role in ensuring a seamless service experience and exceeding customer expectations.

• Greet customers in a friendly and professional manner and assist them with scheduling service appointments.
• Listen to customer concerns and accurately document service requests and vehicle symptoms.
• Conduct vehicle walk-around inspections to identify service needs and communicate recommended repairs to customers.
• Provide transparent and detailed explanations of service recommendations, including estimated costs and timelines.
• Coordinate with the service team to ensure timely and efficient completion of customer repairs and maintenance.
• Maintain open communication with customers throughout the service process, providing updates on repair progress and addressing any additional concerns.
• Ensure accurate completion of service paperwork, including work orders and invoicing, in compliance with dealership procedures.
• Uphold the highest standards of customer satisfaction and service quality at all times.

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Knowledge of automotive service and repair processes, including basic technical terminology.
• Exceptional organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in computer applications and dealership management systems.
• Valid driver's license and a clean driving record.

• Competitive compensation package with opportunities for performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and professional development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
• Supportive and collaborative work environment with a focus on teamwork and customer satisfaction.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.