Starbucks Supervisor

Description

The Starbucks Supervisor is responsible for effective use of all Starbucks personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs are identified and implements programs designed to ensure proper Starbucks Experience and guest service. Provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed;
  Ensures that the Starbucks area support the Casino by providing outstanding service to VIP guests and during special events
• Assists in the development and administration of controls for all phases of assigned outlet in an economical and profitable manner while maintaining established standards
• Helps implement cost control procedures and standards of performance;
  Administers scheduling programs to ensure highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlet and recommends action regarding hiring, promotions, demotions and release of personnel
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
• Ensures that interim and annual performance evaluations are completed on time and files maintained
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field –
  required
• OR Two (2) years’ Supervisory experience – required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department – required
• OR Two (2) years’ experience in the hiring position’s Department – required

• Must eighteen (18) years of age or older
• Two (2) years’ supervisory experience in a restaurant or designer coffee retailer –
  required
• Three (3) years of customer service experience in retail or restaurant environment –
  required
• Must successfully complete Starbucks Training and Barista Certification –
  required
• Experience in multi-shift, complex organizations;
  Problem solving and decision making ability
• Must have extensive knowledge of food products and service techniques
• Must be familiar with financial data and cost control techniques
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze pertinent data needed…