Senior Product Manager, Product Operations and Portfolio Management
Listed on 2026-01-10
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Business
Business Systems/ Tech Analyst -
IT/Tech
Business Systems/ Tech Analyst
Senior Product Manager, Product Operations and Portfolio Management
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OverviewThe Senior Product Manager, Product Operations and Portfolio Management professional is a highly skilled, strategic, and execution-focused individual responsible for driving operational excellence, business alignment, and performance accountability across the product portfolio. In this capacity, the role serves as a key partner to Product Strategy, Product Management, Client Delivery, Finance, Marketing, Analytics, and Technology leadership, ensuring that strategic initiatives are translated into actionable operational plans.
The role also oversees the development, tracking, and monitoring of critical internal OKRs and KPIs, as well as external and client-facing performance metrics, while managing vendor partnerships and monitoring Service Level Agreements to ensure quality and compliance. This is a high-impact, business-led, product-centric role suited for a strong executor who excels at bringing structure, organization, accountability, and momentum to complex initiatives.
- Portfolio & Product Planning & Alignment
- Own day-to-day support of portfolio management activities across products, platforms, and client programs
- Maintain detailed, accurate portfolio documentation including scope, priorities, dependencies, risks, sequencing, and decisions
- Ensure the portfolio backlog remains organized, current, and aligned to strategic priorities
- Support prioritization sessions, roadmap planning, and cross-functional reviews with data, documentation, and recommendations
- Project Management & Execution Discipline
- Act as a hands‑on business project lead for assigned initiatives, ensuring discipline in timeline management, dependencies, deliverables, and escalation
- Build and maintain detailed project plans, milestone tracking, workback schedules, risk logs, and action‑item registers
- Drive follow‑up, accountability, and closure of assigned tasks and deliverables
- Ensure governance, process adherence, and documentation standards are consistently followed
- Requirements & Use‑Case Development
- Lead the development of business and functional requirements, use cases, workflows, acceptance criteria, and success metrics
- Translate ambiguous or high‑level inputs into clear, structured, actionable documentation
- Partner with Product, Client teams, Finance, Risk, Data & Analytics, Marketing, and Technology to validate requirements
- Support UAT planning, test case definition, and business validation
- Data & Analytics Partnership
- Partner closely with Data & Analytics to support KPI development, reporting needs, and insight generation
- Translate portfolio and product questions into clear analytical and reporting requirements
- Ensure metrics and reporting align with Finance, Product, and Analytics standards
- Use data to identify trends, risks, bottlenecks, and opportunities within the portfolio
- Support interpretation and communication of insights for business decision‑making
- Vendor & Partner Coordination
- Support tracking of vendor deliverables, milestones, and SLA commitments
- Prepare materials for partner business reviews and escalation discussions
- Track and follow up on action items, risks, and remediation efforts
- Operational Excellence & Issue Coordination (Business‑Led)
- Act as a business‑side coordination point for production and portfolio‑related issues
- Partner with Technology to communicate business impact, urgency, and status
- Ensure incident documentation, follow‑ups, and lessons learned are recorded and shared
- Design and implement scalable operational frameworks to streamline workflows between Product, Sales, Marketing, and Customer Success teams
- Audit existing business processes to identify bottlenecks; drive continuous improvement initiatives that enhance speed‑to‑market and operational efficiency
- Establish governance standards for project execution and documentation to ensure consistency and quality across the organization
- Communication & Stakeholder Engagement
- Prepare concise, structured, executive‑ready materials including status reports, dashboards, and summaries
- Support communication for launches, incidents, and…
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