Senior Director, Sales and Analytics

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community – delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running – from HVAC, appliances, and electrical to water, sewer, gas lines, and more – so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs – Successful, United, Progressive, Empathetic, and Reliable – because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

As a key member of the Customer Operations Leadership Team, the Senior Director, Sales & Analytics will report to the Vice President, Customer Operations and will be responsible for leading the strategy and execution for the Sales team through data driven decision making with a focus on optimizing the Sales teams including implementing strategies to improve operational efficiencies while improving sales conversion and sales effectiveness.

This individual will use strong data and analytical skills to identify opportunities to best position the sales team for success including identifying Product/Tech needs, recommending system optimizations, and performance managing the team based on KPIs. The ideal candidate for this role is someone who has a strong Operational and Sales track record of success which is tied to a background in data, analytics or Finance in order to connect the operational performance to outcomes that tie to company performance.

This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience.

• Lead Sales and Retention teams of 150 agents, including onshore and BPO.
• Develop and implement operational strategies to support Sales and Retention teams.
• Create KPIs, metrics and regular reporting to identify top opportunities to improve sales performance and monitor changes.
• Partner with Product and Technology teams to ensure agents have tools and technology to deliver a best-in-class experience to customers.
• Lead & mentor team members to evaluate sales performance focusing on conversion and revenue per customer.
• Coordinate with Marketing, Finance and other teams to align Sales incentives with company KPIs and ensure sales execution is aligned with company priorities.
• Establish and manage key performance indicators (KPIs) to monitor and evaluate the effectiveness of business strategies.
• Own regular performance reports to Executive team — in the form of weekly and monthly business reviews.
• Lead the team to deliver actionable and insightful analyses to the leadership team that results in clear project plans and initiatives to drive measurable results.
• Develop and implement new reporting tools and dashboards, while guiding process documentation and…