Universal Banker

Position Title: Universal Banker

Location:

Time Type: Full time

Req : JR1347-

Pay Range: /hr

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees will display effective communication skills and exhibit a good knowledge of the products and services offered. They will also provide referral opportunities that lead to outcomes defining excellent customer service. A trainee remains in the role until proven able to place customers in the correct mix of products and services through needs‑based questioning and consistently meet or exceed performance and production goals established by the Banking Center Manager.

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verify amounts, review endorsements, and examine checks for potential fraud or holds.
• Inspect cash to guard against counterfeit bills.
• Process checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service, including balancing the cash drawer throughout the day.
• Apply basic knowledge of deposit and lending products & services.
• Identify correct product types through needs‑based questioning to build and deepen customer relationships, including referrals to business partners.
• Assist with basic deposit account openings and maintenance requests, with monitoring and coaching from a senior employee.
• Develop sales and product knowledge to achieve personal and team goals as set, and track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively engage in outbound teleconsulting to promote and expand current client relationships.
• Attend weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other Midland States Bank locations.
• Complete all assigned learning activities promptly.
• Demonstrate and model Midland States Bank core values that support the bank's culture.
• Participate in bank‑sponsored community activities and initiatives.
• Occasional travel for training and team meetings, and willingness to travel periodically within the market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

• Sales and customer service background.

• Stand for extended periods of time.
• Lift and transport coin and currency bags as required (bags may weigh between 25lb and 50lb).

• Multilingual speakers are encouraged to apply.

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Authenticity
• Emotional intelligence
• Self‑development
• Adaptability

Midland States Bank is an Equal Opportunity and affirmative action employer. The bank recruits, employs, trains, compensates, and promotes without regard to race, color, religion, sex (including gender identity or expression), sexual orientation, national origin, genetics, disability, age, or veteran status.

For reasonable accommodations during the application process, contact Midland States Bank Human Resources at

Midland States Bank may use automated tools and artificial intelligence to assist with recruiting, screening, and hiring decisions. These tools are designed and monitored to be neutral, job‑related, and non‑discriminatory.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.