Reliability Technician

Overview

Who We Are At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, partnering with customers to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future.

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• Define and verify standards for configuration, monitoring, reliability and performance
• Lead Root Cause Analysis (RCA) projects and influence project initiatives
• Continually drive down Mean Time Between Failures and Mean Time to Repair through improved outlier detection and root cause analysis
• Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Interact with on-site management keeping them informed and addressing their concerns in a professional manner
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Ability to work against a timeframe
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external Customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience
• Demonstrated knowledge of Reliability concepts
• Project management experience
• Demonstrated experience in understanding of machinery systems, including electrical, mechanical, and pneumatic systems
• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Strong trouble shooting and problem-solving capabilities
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Process-oriented mentality
• Theoretical and operational experience in the operation of PLC-based machinery, highly automated, and robotic equipment and control systems
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies

• Overtime as required by work
• Authorized to work in the U.S.
• Occasional travel may be required
• Professional office etiquette is required at all times
• Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts,…