AMS​/Product Support Specialist

Location: Shelbyville

Position Specifics:

Reports To:

Store Manager and Product Support Manager

Supervises:
None

FLSA Code:
Exempt

Summary:

Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement.

Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement.

Depending on experience, a six month to one-year training program at our Atwood, IL location may be required.

Purpose:

Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area.

Responsibilities:

Leads the organization in the sale of Precision Farming Products offered through John Deere

Knows and uses company provided systems and tools to follow a defined sales process

Manages the adoption of new technology and product offerings

Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company

Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting

Provides support for advanced customer training (including desktop software and data management products) offered through John Deere

Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person

Manages customer follow-up processes and customer satisfaction issues related to the AMS product line

Serves as the internal and external dealership technical specialist relative to the entire AMS product line

Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products

Job Requirements:

Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience

1+ years of experience in an agriculture-related role

Excellent driving record with a valid driver's license (checked via insurance company)

Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment

Knowledge of database software and computer application systems

Ability to work flexible hours

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Ability to speak and write effectively one-on-one and within a group

Full-Time Benefit Packages:

Paid Holidays & Vacation Time

Health, Vision, & Dental Insurance

Life Insurance

401K Plan with Company Match

Routine Performance & Pay Reviews

Flexible Pay Account (FSA)

Safety Equipment Allowance

Company Provided Uniforms

All benefits subject to change.

Pay Information:

The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factors such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.

In Season

Hours:

Monday-Friday 7am-5pm, Saturday 7am-12pm (rotation)
Off Season/Winter

Hours:

Monday-Friday 7am-5pm

* In Season Hours may be extended during peak seasons (planting, harvest, or any other peak selling season) to meet the needs of the store. Extended Hours are determined by the needs of the store and subject to change.
* * Off season hours are from November-March. Start and end date to winter hours is dependent on year and subject to change. *