Care Team Administrative Assistant

* Overview* We are seeking
* Care Team Administrative Assistants
* to support high volume inbound and outbound customer interactions. This role is essential in delivering an exceptional customer experience and ensuring smooth daily operations.
In this position, you will handle incoming calls, support customers with account and program questions, process payments, complete data and order entry, and assist with general office tasks. The ideal candidate is friendly, reliable, and thrives in a fastpaced environment.

* Key Responsibilities
* * Manage high volume inbound phone calls and assist returning customers with program questions, service estimates, payments, and general account needs.

* Answer billing questions and process credit/debit card payments.

* Perform accurate data entry, order entry, and scheduling tasks.

* Send emails, manage invoicing, and maintain updated customer records.

* Make outbound followup calls as needed.

* Support daily office operations and perform routine administrative duties.

* Call Volume Expectations
* * Busy season:
Up to 200 calls per day across the team

* Individual average: 30-40 calls per day

* Peak season runs
* mid March through midMay
* * Required

Skills & Qualifications
*
* * Customer service experience
* * Proficiency in
* Microsoft Office
* and strong
* data entry
* skills

* Ability to navigate systems efficiently

* * High school diploma
* required

* Niceto Haves:
* * Inbound call center experience

* Experience in the green industry (lawn, plant, or environmental services)

* Soft Skills:

* * Strong active listening and critical thinking

* Professional communication

* Ability to work independently and collaboratively

* What Makes Someone Successful in This Role
* * Clear understanding of responsibilities and performance expectations

* Motivation to contribute meaningfully to a small, collaborative team

* Balanced IQ/EQ, with a hunger to learn and grow

* Humility, adaptability, and strong people skills

* Ability to represent the brand with professionalism and integrity

* Employee Value Proposition
* * Paid training and career advancement opportunities

* Team oriented, inclusive work culture

* Modern workspace featuring personalized workstations, lunch area with kitchen, onsite gym, and secure parking

* Comprehensive benefits including Health, Dental, Vision, Disability, and Life insurance

* Employee Assistance & Well Being Programs

* Discounts on pest, lawn, and tree care services

* Paid time off, paid holidays, and a 401(k) with employer match

* Discretionary bonuses and a robust employee referral program

* Retail discounts across various partners

* Job Type & Location
* This is a Contract to Hire position based out of Barrington, IL.

* Pay and Benefits
* The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Barrington,IL.

* Final date to receive applications
* This position is anticipated to close on Feb 19, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all…