Customer Service Rep; S Main St

Company Description

As a M  Customer Service Representative (CSR), you are the first & sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism & optimism are vital to creating a pleasant experience for Customers. You are the face of Domino’s!

Are you passionate about delivering exceptional customer service? Join our team as a Customer Service Representative at our Red Bud, United States location! We're looking for a friendly and professional individual to be the face of our company and provide outstanding support to our valued customers.

• Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner
• Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies
• Maintain a thorough knowledge of our products and services to provide accurate information to customers
• Collaborate with team members to resolve complex customer issues and ensure customer satisfaction
• Handle customer complaints with empathy and work towards positive resolutions
• Maintain a clean and organized work environment
• Assist in various administrative tasks as needed
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Participate in ongoing training and development programs to enhance customer service skills

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to remain calm and professional in high-pressure situations
• Proven multitasking abilities and efficient time management skills
• Problem-solving skills with a customer-focused approach
• Basic computer skills, including proficiency in data entry and use of customer service software
• Attention to detail and accuracy in all tasks
• Flexibility to work various shifts, including evenings and weekends
• High school diploma or equivalent
• Previous customer service experience preferred, but not required
• Ability to stand for extended periods and lift up to 25 pounds occasionally