Customer Service Coordinator

Overview

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones.

Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

What You’ll Gain: This section has been preserved for context in the original; the refined job description focuses on responsibilities, qualifications, and requirements relevant to the role.

The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a Customer Service Coordinator to join our team.

Here's How You’ll Make an Impact:

Reporting to the office manager, the Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer’s decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations.

• liaison role between our Customer Service Specialist, Sales Reps, Customers (e.g., school administrative and bookstore managers) and internal production, distribution center, and shipping managers.
• Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.
• Serve as product line expert and advisor to Independent Sales Professionals their staff
• Operate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals.
• Ensure the timely and accurate delivery of our products according to Customer needs.
• Serve on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met.
• Assist with tracking key account metrics.
• Assist with requests or issues delegated from Customer Service Specialists and escalations as needed.

What You’ll Bring to the Table:

• Proven success effectively communicating across all levels of an organization.
• Demonstrated ability to orchestrate resources to a desired end.
• Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Experience in delivering solutions based on customer needs.
• Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
• Excellent listening, problem-solving, written and verbal communication skills.

• Bachelor’s degree or higher preferred; or equivalent work experience (3-5 years).
• Experience with Account management software and Office Suite.

• Sit at a computer for 8-12 hours/day, five days a week.
• Type on a keyboard and perform other basic office tasks.
• Speak clearly and audibly on the telephone in English.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.