Call Center Customer Service Representative

Job Overview

Job Title: Customer Service and Operations Coordinator

Work Location: 2090 Wagner St, Vandalia, IL 62471 (Onsite)

Shift: Monday to Friday, 8 AM - 4:30 PM (No nights or weekends)

Duration: Full time

Compensation: $19-20/hr to start

Summary:

The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services in a fast-paced distribution environment.

• 1-2 years of office and customer support experience and strong computer skills
• GED/HS diploma required, pass background check and drug screen

Responsibilities:

• Maintain positive and professional relationships with customers and all internal staff
• Process customer orders according to their specific requirements and the established company policies
• Handle in house questions or issues between Customer Service and all other functional areas
• Receive customer concerns to resolve or communicate to other appropriate areas for resolution
• Appropriately record details of customer transactions or interactions
• Observe utmost confidentiality in all interactions with manager, peers and customers