Associate Order Management Coordinator – Spare Parts

Associate Order Management Coordinator

Spare Parts Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

• Support assigned customer accounts through the Order to Cash process, providing responsive spare parts order assistance by telephone, e‑mail or in person for creating, changing or cancelling orders and for subsequent order processing.
• Assist with timely and accurate responses to customer inquiries or complaints, providing regular status updates until final resolution is reached.
• Collaborate with Order Management Coordinators to learn processes and procedures for various account and order types.
• Support Order Coordinators and customers by reviewing open order reports or customer requests, checking the status of past‑due or escalated items.
• Request resolution from other departments on availability, credit, pricing, system, quality, sales restrictions, and other issues; collaborate on continuous‑improvement initiatives, escalating to Order Management Coordinators or Supervisors if resolution is not provided.
• Track complaints and process issues, document actions taken and actions still required for resolution.
• Review weekly with team to share experiences and brainstorm short‑ and long‑term solutions.
• Provide regular feedback to management on account status, including order behavior, current issues, and ideas for improvement.
• Occasionally work on‑call to support urgent customer calls during weekends and holidays.
• Keep company property clean, organized, operational, and control expenditures.
• Promote a safety and compliance culture in area of responsibility and live the Rolls‑Royce Code of Conduct.
• Perform special projects as needed.

• Authorized to work in the U.S. for any employer without sponsorship.
• Bachelor’s degree in Business or four years of experience in customer support or supply chain management.
• Willingness for occasional travel (