Customer Service & Scheduling Supervisor

What you can look forward to as Customer Service & Scheduling Supervisor:

• Interface with customers regarding shipment and delivery information.
• Supervises and coordinates activities of workers engaged in customer service activities.
• Responsible for direct supervision of the customer service team, including the creation of work schedules according to budgets and workloads.
• Report the customer issues affecting delivery metrics to internal management.
• Maintain SAP data relevant to production scheduling (scheduling agreements, master data, etc.)
• Interact with internal and external customers to aid in the resolution of issues.
• Assist in SIOP process as required.
• Occasional travel for customers requires business conferences.

• Minimum 6 years’ experience in Customer Service or Material/Production Planning
• Strong communication skills are required, both written and spoken.
• Proficient in software including Microsoft Excel, Microsoft Word, and SAP.
• Organizational and time management skills.

The expected base compensation for this role is $85,000 - $95,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach activities