Universal Banker

Universal Banker 1

FT Hourly Full-Time Clerical Vandalia, IL, US

5 days ago Requisition

Salary Range: $16.00 To $20.00 Hourly

The FNB Community Bank

The FNB Community Bank is locally owned in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities:
Vandalia, Patoka, Ramsey, Greenville, and Mulberry Grove. We have a Universal Banker I position available.

REPORTS TO: Branch Manager

APPROVED BY: HR/CRCBO

POSITION TYPE: Non-Exempt

The Universal Banker is a position that effectively provides excellent customer service by performing multiple tasks including, but not limited to, teller transactions, opening new accounts, and clerical support for various departments.

• Exhibit the core values of the FNB—Trust, Commitment, Excellent Customer Service, and Professionalism
• Be customer-service driven and respond to all customer requests or complaints with tact, diplomacy, and a sense of urgency
• Educate customers and potential customers on FNB products reaching across all departments
• Ability to identify a customer's needs and match them with a specific product
• Maintain up-to-date knowledge of The FNB departments and a network of employees within those departments that may fit customer referral needs
• Function as a Teller when needed
• Lead sales on bank products such as Certificate of Deposits, Debit Cards, Safe Deposit Boxes
• Open new accounts and service existing accounts per the needs of the customer
• Produce, review, and reconcile daily and periodic reports
• Provide clerical assistance to other departments, as needed
• Represent the bank in a manner that maintains and expands positive relations with customers, potential customers, and coworkers
• Provide customer assistance over the telephone and in person as necessary
• Display a professional image through appearance and behavior
• Review and comply with all state and federal regulations and FNB policies and procedures
• Maintain the highest level of confidentiality
• Performs additional duties as assigned

• Proficient in cash handling, basic transaction processing, and customer service.
• Advanced Mathematic Skills
• Customer Service Driven
• Advanced knowledge of banking products and services
• Ability to identify a customer need and recommend appropriate products or services
• Advanced computer skills and knowledge of Microsoft
• Advanced knowledge of regulations and policies
• Ability to perform all Teller I Functions
• Open basic accounts (Checking, Savings, ILUTMA, DBA)
• Perform all Debit Card functions
• Assist customers with online banking needs

• Ability to perform all Universal Banker Trainee Functions
• Advanced knowledge of account opening procedures
• Open Business Accounts and CD's
• Open Estate and Rep Payee accounts
• Working knowledge of IRA accounts
• Ability to navigate online banking platform

• Handling routine transactions like deposits, withdrawals, and account openings independently.

• Comprehensive health, disability, and life insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Paid parental leave
• Professional membership opportunities

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work will occasionally be done outside in all weather conditions.

• High-quality customer service skills
• Excellent interpersonal skills
• Detail-oriented
• Solid communication skills which include verbal, written, and listening skills
• Desire to expand product knowledge and procedural skills
• Ability to read and comprehend legal and regulatory material related to the job area
• Availability on Saturday mornings

• Language
  
  Skills:
  
  
  • Ability to read, analyze, and interpret business and professional documents.
  • Proficient in writing reports, business correspondence, and procedure manuals.
  • Capable of effectively presenting information to various stakeholders.
• Mathematical
  
  Skills:
  
  
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Apply…