Night Auditor- Front Desk Agent

Benefits

• 401(k)
• Employee discounts
• Paid time off

We are looking for a customer-focused Guest Service Representative to join our Night Auditor team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests.

If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! This position is a Third Shift Position during the hours of 11p-7a. Part Time position 2-4 shifts a week. Days of week will vary, somewhat flexible to rotate weekends. Starting pay 16.00 an hour.

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards
• run the end of day reports
• data entry
• checks and balancing of folios and data on the sales sheet
• setting up breakfast and opening lounge for breakfast
• wash, dry, fold laundry and put away in upstairs storage areas
• room inspections
• hotel security
• create inspection sheet
• print the registration cards for the next day and premake guest key cards

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment