Beneficiary Service Representative - 2nd shift

Location: Aurora

Beneficiary Service Representative - 2nd shift

Location:

Aurora, IL, United States

Job

Date Posted:
Feb 8, 2026

Job Description

Get Involved!

Samaritan's Purse is seeking a Beneficiary Service Representative to join our team in Aurora, IL. You can be a part of a highly professional North American Disaster Relief team. In this role, you will communicate with beneficiaries within the United States. You will answer incoming calls, respond to emails and assist with processing incoming beneficiary applications. You will work closely with Beneficiary Service Coordinators to ensure highest level of support and assistance for those impacted by disaster.

Come and use your gifts daily to advance the Gospel!

Bilingual in English and Spanish preferred

This is a 2nd shift position. The hours are 11:30 AM - 8:00 PM

A day in the life of a Beneficiary Service Representative:

At Samaritan's Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

In the role of Beneficiary Service Representative, you will have the opportunity to:

* Maintain your personal relationship with Jesus Christ and be an effective witness for Him.

* Take inbound/makes outbound phone calls to serve homeowners affected by disaster and needing assistance with rebuilding their homes.

* Investigate requests and documents services requested based on candidates need, eligibility and other program criteria. Recommends potential recipients for consideration to the U.S. Rebuild Beneficiary Services team.

* Communicate and ministers to homeowners, keeping them informed during the application process and assisting in their requests.

* Maintain a thorough knowledge of the ministry and supports phone calls for other departments and areas as needed.

* All other duties as assigned

Check out why people love serving with Samaritan's Purse: (Use the "Apply for this Job" box below)./2F8

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Qualifications &

Experience:

* Associates degree (A.A.) or equivalent from two-year college or technical school; and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience

* Intermediate technology skills.

* Ability to analyze, organize and prioritize work while meeting multiple deadlines.

* Highly effective communication and written skills.

* Ability to identify with and understand another persons experience or point of view.

* Ability to accurately prepare and maintain documents, records, files, and reports.

* Ability to recognize, analyze, and solve problems.

* Skilled in managing ones own time

* Twelve credit hours of college-level Biblical Studies preferred, not required

Job Location:

Aurora, IL

Salary: $42,000 - $52,000/ yr

Type:
Full-time

Benefits:

* Medical, prescription, dental & vision insurance

* Flexible Spending Account (FSA)

* Long-term and Short-term disability insurance

* Paid Family Medical Leave

* Term Life Insurance

* 401(k) retirement savings plan

* 10 paid holidays

* 12 vacation/personal days

* 10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:
Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23;
John 1:1-4 and 1:29;
Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9;

Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8;
Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16, 17, 18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection…