Call Center Representative

Addison Group is partnering with a rapidly growing logistics organization seeking call center agents to join their team. This is an excellent opportunity for individuals who enjoy customer interaction and thrive in a fast-paced environment.

Job Title: Call Center Agent

Location: Barrington, IL

Pay: $20-$21/hour (based on experience)

Hours
:
Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

The Call Center Agent serves as a primary point of contact for customers regarding deliveries, pickups, order status updates, scheduling requests, and issue resolution.

Key Responsibilities:

• Handle 100+ daily incoming and outgoing customer communications via phone, email, and chat.
• Coordinate delivery and pickup schedules while providing timely updates and estimated arrival information.
• Assist customers with shipment inquiries, service requests, disputes, and claims.
• Process customer orders and facilitate payment transactions through company-approved systems.

Qualifications:

• High school diploma or equivalent required.
• Minimum of one year of call center experience in a fast-paced, high-volume environment.
• Experience in industries such as banking, insurance, collections, fraud prevention, call centers, or similar customer-focused roles preferred.
• Strong verbal and written communication skills.
• Comfortable handling a large volume of customer interactions daily.