Customer Service Specialist

Here at River Stone Group, we have spent the last 125+ years working to be the best at what we do. Through our limestone aggregate products, we provide the foundation to connect people with their friends, families, and work. Although most don’t realize it, our products are used to build the homes, roads, and bridges that people throughout the Midwest use every day of their lives!

Part of that 125+ year success is our ability to provide quality building materials to the Greater Dubuque community. In order to continue offering great products and services to the area, Top Block, now doing business as River Stone Group, Inc., is hiring a Customer Service Specialist at our Building Materials location in East Dubuque, IL. This position will provide friendly, fast, and efficient service to business and residential customers alike.

Are you looking for a rewarding full-time opportunity with a team that values your contributions? Then now is a great time to join Top Block/River Stone Group as a Customer Service Specialist!

• Provide friendly, fast, and efficient service to customers in person, by phone, and via email.
• Accurately process transactions, refunds, returns, and exchanges.
• Communicate proactively with customers and vendors via email to ensure seamless project coordination and follow‑ups.
• Maintain an organized and welcoming showroom that showcases our product offerings.
• Manage inventory levels and reorder products as needed.
• Collaborate with team members to ensure a smooth flow of daily operations.
• Organize daily cash flow records and process invoices efficiently.
• Support additional tasks and responsibilities as needed to assist the team and business operations.

• Excellent communication skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong math and organizational skills to process orders efficiently.
• Ability to multitask and thrive in a fast‑paced environment.
• Great attendance and a positive attitude!

• Starting wage of $18-23 per hour (the specific rate will depend on the successful candidate’s qualifications and prior experience)
• Health, Dental and Vision insurance with Flex Spending Account
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• 401(k) with company match
• Monday‑Friday schedule (7am to 5pm) with some Saturday mornings (seasonal)

Pre‑employment drug screen, physical, and background checks required. River Stone Group is an EO‑Affirmative Action employer for all, including Women, Minorities, Veterans, and Individuals with Disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.